FAQS (Frequently Asked Questions)
Q: How do I find out about special charitable events hosted by Hard Rock Cafe?
A: Our Events Calendar is updated regularly, so keep checking back. Our News & Press Releases section also contains a lot of information about different Hard Rock initiatives and events, such as our Signature Series or our Pinktober campaigns, that benefit a number of great charities. You can also contact the cafe directly for more information. To find contact information for a specific Cafe, visit the Cafe Locator page.
Q: How do I order merchandise from a specific city?
A: Every so often we offer discount city-specific merchandise on our website, but, as a policy, you need to get those at the actual cafes. You can still find exclusive collectibles, limited edition items, and Hard Rock Online merchandise. (Note: Individual cafes do not accept phone, mail, or e-mail orders. All items are sold only at individual cafe merchandise counters.)
Q: How do I find a specific cafe?
A: Click here for the Cafe Locator page.
Q: What type of food does the Hard Rock Cafe serve?
A: There's something for all appetites at the Hard Rock Cafe. We offer quality, classic American food in our unique, high-energy, music memorabilia-packed atmosphere.
Q: Where does Hard Rock Cafe get its memorabilia?
A: Through several different sources: auctions, donations, private foundations, etc.
Q: I am having trouble logging in to the members only area. What's wrong?
A: Our database is case sensitive. (Touchy, touchy!) Try to type your user name in exactly the way you typed it when you first signed up as an exclusive Hard Rocker. If you can't remember your username and password, try clicking on "Need Help? Click Here" (under the "Login Now" button) and follow the instructions. And take some gingko - it improves memory.
Q: Am I able to make dinner reservations online?
A: Well, we don't exactly offer reservations. However, like a lot of restaurants, we do offer Priority Seating (first available seating) for groups of 1-15 (this number differs by location) at participating locations. Priority Seating will allow you to skip the line, to not worry about the wait and get you seated at the next available table. To set up your Priority Seating, go the main page by clicking here and filling out the information. You'll get a confirmation # and we'll send you an email reminder. Priority Seating is not available for same day, meaning you can't go online and request a Priority Seating for that night, but you can request one for the next day. Requests can also be made up to 30 days in advance.
Q: How do I book a meeting or reserve space for a large group at Hard Rock?
A: Hard Rock Cafes, Hard Rock Hotels, and Hard Rock Lives all over the world are equipped to handle many different types of large groups, from business meetings to wedding receptions, from birthday parties to corporate events. Click here to go to the Hard Rock Meetings website. There are two different areas of the Meetings site: Hotels and Cafes. Please click on either link to find out more.
Q: How do I apply for a job with Hard Rock Cafe?
A: For more information on job openings, shower up, look sharp, then go to the Hard Rock Careers section.
Q: What is your return/exchange policy for online merchandise?
A: Hard Rock always wants any experience you have with us to be pleasant. Therefore, we allow you to return merchandise up to 30 days upon receipt in the unlikely event you're dissatisfied, whether the merchandise you received is not what you ordered or is damaged. For information regarding online purchases, receipt of merchandise, return items, guest surveys, gift cards, membership (All Access and Pin Club), and questions regarding your cafe experience, email: customer_care@hardrock.com
Q: Does Hard Rock Online ship outside the United States?
A: Hard Rock Online ships to select countries outside of the United States. Please click here for the most up to date list of countries that we ship to.
Q: Does Hard Rock offer gift cards?
A: Our gift cards are sold only in denominations of $10 and $25 U.S. currency. You can purchase them online in the Hard Rock Shop or at any of our company owned US cafes. The cards may be redeemed at any of the company owned cafes, but not the online store or franchise locations. Click here for a current list of participating cafes.
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