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| DHL At Home Deferred |
2-7 business days including P.O. Boxes |
| DHL At Home Standard |
2-4 business days including P.O. Boxes |
| DHL Ground |
2-6 business days |
| DHL Second Day |
2nd business day by 5 PM |
| DHL Second Day |
2nd business day by 5 PM |
| DHL Next Afternoon |
Next business day by 3 PM |
| DHL Express |
Next business day by 12 PM |
| UPS Next Day Air |
Next day before noon |
| UPS Next Day Air Saver |
Next day by end of day |
| UPS 2ND Day Air |
By the end of the 2nd day |
| UPS 3 Day Select |
By end of day of the third day |
| UPS Ground |
2-6 business days |
| USPS First Class Mail |
1-7 days, weight limits apply |
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• How will my item ship?
You have the choice between USPS, DHL@Home and UPS.
• An item is missing from my shipment, what do I do?
Send an email to customer_care@hardrock.com noting which item was missing and your order number.
• When will my order ship?
Your order will ship within 24 hours (excluding weekends and holidays).
• How much is my shipping?
Shipping cost depends on which method of shipping you choose, your address and the weight of the package. You can view shipping costs before finalizing your order.
• What items require special handling?
Some items require special handling fees due to special packaging requirements. Items include Barbie, Hot Wheels & pin display cases. If special handling is required, it will be noted on your order.
• Can I track my package?
If you chose UPS or DHL as your shipping method, you will receive a tracking number in your shipping confirmation email. You can use this to track your package at www.ups.com or www.dhl.com.
• Which countries do you ship to?
Australia, Austria, Belgium, Canada, Denmark, Germany, Greece, Hong Kong, Italy, Japan, Netherlands, Norway, Portugal, Spain, Switzerland, Turkey, United Kingdom, United States of America.
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