Dear loyal fan:
We want to personally make you aware that we have been reviewing and monitoring the Coronavirus pandemic on an hourly basis. We have been dealing with the situation since mid-January as we first experienced the effects at our hotels and restaurants in Asia. We have learned a lot. Our sincere goal has been to protect the general public, our team members and our loyal fans. Since early March, Hard Rock International temporarily closed all company-owned and select franchise Hard Rock Cafe locations internationally, select Hard Rock Hotel, and Hard Rock Hotel and Casino locations in the U.S. and abroad. The safety and security of guests, team members and their families is, and has always been, Hard Rock's highest priority.
Over the past several weeks, Hard Rock properties have operated by working closely with safety and health agencies to align with local, state, federal and global public health guidelines in response to COVID-19.
We take the health and safety of our team and guests extremely seriously. In compliance with recommendations from local health officials, we are beginning to re-open Hard Rock Cafes and have implemented safety & hygiene policies to keep you safe. Learn More about what we’re doing HERE.
For fans who want to buy Hard Rock merchandise, visit the online Rock Shop® at shop.hardrock.com and receive free shipping worldwide on all orders, for a limited time. For additional at-home entertainment, download the Hard Rock Social Casino® app free on your Android or iOS devices.
Our commitment to each of you is to continue to communicate and keep you abreast of any developments regarding our operations. Although we write to you today with a heavy heart, we also look forward to the day in the near future when we return to normal business conditions. Please stay safe and healthy.