Keeping You Safe at Hard Rock

The SAFE + SOUND program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF. It also includes directives of key agencies, such as the World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC). SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.



Our staff has been trained by industry-leading cleaning experts from Ecolab on proper disinfection procedures. We have worked with Ecolab, the global leader in water, hygiene and infection prevention solutions and services for over 100 years across 170 countries, to create a best-in-class cleaning and disease prevention program. Ecolab works closely with the CDC, WHO, Environmental Protection Agency, Food & Drug Administration and other leading health organizations to establish best practice guidance for protecting guests and team members. Ecolab is a leader in addressing emerging public health issues, following a science-based approach with 19 technology and research campuses in 13 countries and a team of 1,600 scientists, engineers, and technical specialists.

As part of the program, every hotel is required to pass a 262 point inspection by an independent NSF auditor. Learn more about this program as well as the details of our enhanced cleaning and sanitation procedures.

We take the health and safety of our team and guests extremely seriously. In compliance with recommendations from local health officials, we are beginning to re-open Hard Rock Cafes and have implemented safety & hygiene policies to keep you safe. Learn more about what we’re doing.

For fans who want to buy Hard Rock merchandise, visit the online Rock Shop® at


In 1971, Hard Rock was built on the foundation of four core values that have been as much a part of our character as music is. They have guided us through good times and challenging times and are intrinsic to our everyday operations. These values have always been, and especially now more than ever, our commitment to you, our Hard Rock Fans.

Explore Our Values